Medical and Therapy Disclaimer

Effective Date: July 1, 2025

Please read this page before you use CoupleTalk. It explains exactly what CoupleTalk is, what it is not, and how we handle your information. We want you to feel confident and informed before you spend a single dollar or share a single thought with us.

1. CoupleTalk Is Not Therapy

CoupleTalk is an online relationship-assessment tool. When you complete our questionnaire — alone for $19 or together as a couple for $29 — you receive a structured report based on your answers. That report highlights patterns, strengths, and areas you may want to discuss with your partner.

CoupleTalk is not any of the following:

  • A licensed mental-health service
  • Couples therapy or couples counseling
  • Psychotherapy, psychoanalysis, or any clinical treatment
  • A medical diagnosis or medical advice
  • A substitute for speaking with a licensed professional
  • Crisis intervention or emergency support

No therapist, psychologist, psychiatrist, licensed counselor, or any other licensed healthcare or mental-health professional reviews your answers or your report. The scores and insights in your report are generated automatically based on validated relationship-science frameworks. They are educational and reflective in nature — nothing more.

2. No Professional Relationship Is Created

Purchasing CoupleTalk does not create a therapist–client relationship, a doctor–patient relationship, a counselor–client relationship, or any other professional relationship between you and CoupleTalk or anyone who works for CoupleTalk. Nothing you share with us should be treated as a substitute for professional advice tailored to your specific situation.

3. This Is Not a Crisis Service

If you or your partner are experiencing a mental-health emergency, thoughts of self-harm or suicide, domestic violence, or any other safety concern, please stop and reach out to a qualified resource right now:

  • National Suicide & Crisis Lifeline: Call or text 988 (US)
  • Crisis Text Line: Text HOME to 741741
  • National Domestic Violence Hotline: 1-800-799-7233 or text START to 88788
  • Emergency services: Call 911 or go to your nearest emergency room

CoupleTalk is not equipped to respond to emergencies. We do not monitor messages in real time. Do not use CoupleTalk as a safety resource.

4. Who CoupleTalk Is Designed For

CoupleTalk is designed for adults (18 and older) who are in a stable enough situation to reflect on their relationship thoughtfully. It works best as a starting point for self-awareness and conversation — not as a tool to navigate active crises, severe mental-health conditions, or relationship trauma. If you are currently working through significant trauma, abuse, addiction, or serious mental illness, we strongly encourage you to work with a licensed professional rather than rely on a self-assessment tool like ours.

5. Results Are Informational Only

Your CoupleTalk report gives you scores and written insights based on how you answered the questionnaire. These results:

  • Reflect only what you told us — they are not a complete picture of your relationship
  • Are not a clinical diagnosis of any condition
  • Do not predict future outcomes with certainty
  • May not capture important context that a trained professional would identify
  • Should not be used as evidence in legal proceedings, including divorce or custody matters

We encourage you to treat your report as a conversation starter, not a verdict.

6. How We Handle Your Answers

We take your privacy seriously. Here is exactly what happens to the information you provide:

  • Free-text answers (anything you type in open-response fields) are deleted from our systems as soon as your report is generated. We do not store them, review them, or use them for any other purpose.
  • Structured scores (your numerical or categorical responses that feed the scoring model) are retained for 90 days. This retention exists solely to support our re-test feature, which lets you retake the assessment after 90 days and compare your growth over time.
  • After 90 days, your structured scores are also deleted.
  • We do not sell, rent, share, or license your data to any third party for any purpose — not for advertising, research, data brokering, or anything else.

If you are located in the European Economic Area or United Kingdom, your rights under the General Data Protection Regulation (GDPR) apply, including the right to access, correct, or request erasure of your data. If you are a California resident, your rights under the California Consumer Privacy Act (CCPA) apply, including the right to know what data we hold and to request deletion. To exercise any of these rights, email us at hello@coupletalk.co and we will respond within 30 days.

7. Payment and Refunds

All payments are processed securely by Stripe. CoupleTalk never sees or stores your full card number. Stripe's handling of payment data is governed by Stripe's own privacy policy and security certifications.

If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your purchase date. No questions asked. Just email hello@coupletalk.co with your order details and we will process your refund promptly.

8. Limitation of Liability

CoupleTalk provides its assessment tool and reports on an "as is" and "as available" basis. To the fullest extent permitted by law, CoupleTalk and its owners, employees, and contractors are not liable for:

  • Any decisions you make based on your report
  • Any emotional distress, relationship harm, or other harm arising from your use of the product
  • The accuracy, completeness, or fitness for any particular purpose of the assessment results

Your use of CoupleTalk is voluntary and at your own discretion. If any outcome of using this tool disturbs or concerns you, please speak with a licensed mental-health professional.

9. We Recommend Professional Support

A good therapist or counselor can do things we simply cannot. They can listen, ask follow-up questions, notice things you have not noticed yourself, and guide you through difficult conversations with skill and care. If your CoupleTalk report raises issues that feel heavy or complicated, please take that as a signal to seek professional support — not just to keep re-reading your report.

To find a licensed therapist in your area, you can use resources like the American Association for Marriage and Family Therapy directory at aamft.org, Psychology Today's therapist finder at psychologytoday.com, or your health insurance provider's network search.

10. Governing Law

CoupleTalk is operated by a company incorporated in Delaware, USA. This disclaimer and your use of CoupleTalk are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

11. Changes to This Page

We may update this disclaimer from time to time. If we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. Continued use of CoupleTalk after changes are posted means you accept the updated terms.

12. Questions?

If you have any questions about this disclaimer, about how we handle your data, or about anything else related to CoupleTalk, please reach out. We are a small team and we read every message.

Email us at hello@coupletalk.co

We typically respond within one to two business days.